We invite you to review the general purchase conditions that regulate the offer and purchase of products CREU BRAND, S.L. through the online store included in this website. By using this website, you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, you must leave the website.


These purchase conditions apply to all CREU Brand products that have been made through the website www.creushop.com (hereinafter "website"). By placing an order, you warrant to us that you are over 18 years of age and have the legal capacity to enter binding contracts. Orders may only be placed to purchase non-resale merchandise. Any resale or distribution of products purchased through the website is strictly prohibited. We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a client with whom there may be a difference/controversy in previous orders, or when there are reasonable doubts that may make us think that the client is violating any of the specified purchase conditions or is participating in any criminal activity. We may update these purchase conditions as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the "Purchase Conditions" and "Legal Notices" links.

As a user, you are obliged to notify CREU BRAND, S.L. all the necessary data for the access and use of the services of this website. These must be true and current, and you agree that we can use them to contact you if necessary. It is essential that you provide all the information that we classify as mandatory, since otherwise we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data. The user must make appropriate use of the services included on the website, always in accordance with the legal system, and will not carry out any activity that hinders or interferes with its operation.

We will put in place all reasonable means at our disposal to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure against access by unauthorized recipients, and you cannot hold us responsible for any breach of security unless it is due to our negligence. Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, loss, theft, theft or illegitimate access to your username and password, as well as its knowledge by third parties.


All products offered on this website are sold directly by CREU BRAND, S.L. 

You will be able to navigate the website until you find the desired item. Once located, clicking on it will access all the detailed information offered by the website. From there you can add the item to your purchase. If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account. In the case of a registered user with an active account, you must enter your email and password and the system will recognize your data. Once you are in your account you can continue your purchase and finally confirm the order.

The delivery area for these items is limited to Europe (including the Canary and Balearic Islands) and accepting the order, you confirm that you are a client residing in one of these areas. Any other delivery address will mean the automatic cancellation of the order.

All orders are subject to availability. We are not responsible for the lack of stock or unavailability of products. Consult the selection of items available for sale through the website, since not all items that we can offer in our stores or that may appear in catalogs, websites or other types of presentations are available for this type of sale. If a product is not available after the order has been placed, you will be informed as soon as possible by email or phone and the order will be cancelled. If you have any questions, it is recommended to contact customer service.

The order will not be accepted by us until the amount has been debited from your account. After confirming the purchase, you will receive an e-mail as an acknowledgment of receipt, but this does not imply that the order has been accepted, since they will be subject to our subsequent verification and acceptance. We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being sent. Only at that time will the contract between you and us be formalized, and only for the items listed in said shipping confirmation.

Before finalizing the order on your part on the website, you will be able to review all the details associated with it (amounts broken down into all the necessary headings - taxes, transportation costs, selection of items, etc.), being able to correct what that you deem necessary. After confirmation it will not be possible to modify or cancel the order through the website, you must contact us. In this case, the order can only be modified or canceled if the item has not entered the dispatch phase from our warehouses.

In accordance with current legislation, all purchases from our website will be subject to value added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate will be the one legally in force at all times. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be considered exempt from VAT, without prejudice to the application of taxes and duties derived from the entry and exit of the product in said territories (according to current regulations), and which must be paid directly by the customer to the logistics operator in charge of delivering the product. All prices are shown in euros (€) and must be considered as the final price to be paid by the customer (including VAT or not depending on the delivery territory, as indicated in the previous paragraphs). 

The prices indicated for each product do not include Value Added Tax (VAT) or other taxes that may be applicable and in any case will be expressed in the Euro currency (€). Said expenses, unless expressly indicated otherwise, do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased. The prices applicable to each product will be those published on the website and applied automatically by the contracting process in its last phase. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users. The user may make use, for the payment of the products purchased through the Web, of the following forms of payment: Credit card, through a payment gateway (Virtual POS): In this case, the User and purchase data will be entered and transmitted directly by the User to the entity that owns the gateway. These data will not be stored or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, whereby the client is authenticated with its issuing bank and the merchant is authenticated with its acquiring bank. The amount of the order will be charged to your card, so you must indicate the number, the expiration date, as well as the security code CW2 (on the back of your card). In the event that your card is secured, you will be asked for the relevant security codes. The charge will be carried out in real time through this payment gateway. In the event that the charge cannot be carried out finally (for any reason), the order will be automatically canceled. PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, identification as a PayPal user will be requested, either to pay with your credit card, or to pay with your PayPal balance. For any information about the order, the user will have the customer service telephone number of the provider which is 689 07 59 15 or via email to the email address info@creushop.com.

Delivery may be made to the address you choose (except in a post office box). Home delivery of orders will be made by a logistics operator during normal business hours. If there is no one at that address when the logistics operator comes, they will leave you a note and their customer service department will try to contact you to complete the delivery. The usual delivery time will be approximately between 3 to 5 business days after the approval of the order. This period may increase in sales periods, Christmas campaigns or in case of customs procedures or other circumstances derived from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches by our suppliers , etc. as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for possible delays that may be caused by any of the reasons mentioned above. If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to verify the status of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you all items that have been damaged or lost in transit, when notify us of said incident as soon as possible. Once the order has been delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.

Right of withdrawal: The Client will have a maximum period of 14 calendar days from the delivery of the Product or from the conclusion of the contract if it is a service, to communicate his total or partial withdrawal from the purchase of the Product or service, in accordance with the applicable legislation. The return made on time will not entail any penalty. However, the Customer must bear the shipping costs. Mark the items to be returned on the purchase receipt that you receive with the order. You must send the item(s) in the original packaging in which it was delivered by the logistics operator. Once the return has been disappointed by us, we will verify that the returned items physically correspond to the return delivery note and additionally that they have been received in perfect conditions of use, complete, in their original packaging and without signs of having been used. If the verification of the status of the order is satisfactory, we will proceed to refund the money that you would have paid at the time to the same credit card from which you made the payment, within a maximum period of one month. Otherwise, we will contact you to send you the item again (the transport costs associated with this new shipment will be borne by you). 

The guarantee period is two years, although it does not include deficiencies caused by negligence, blows, incorrect use or improper manipulation, etc..., nor materials that are worn by use. In the event of a defect caused by misuse, the repair will be billable after a budget. In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or return will be chosen, in the legally established terms. CREU BRAND, S.L. Changes or refunds will be made provided that: Prior communication is given to our Customer Service within a period of two months: This step is essential whatever the reason for the return. You can do so by sending us an email to info@creushop.com attaching a copy of the ticket or invoice and order number in the subject of the email. We will tell you how you can act to return the item. The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and keep all its accessories and instructions of origin to be able to be returned. Failure to comply with the two-month period will not mean the loss of the corresponding right of sanitation, the client being responsible, however, for the damages or losses actually caused by the delay in communication. Commercial Warranty: Manufacturers may offer additional warranties, the length and duration of which differ by product and brand. Said guarantees will be exclusively borne by the manufacturer that is bound by them. By virtue of the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms that it establishes (article 114), by virtue of which: "The seller is obliged to deliver to the consumer and user of the product that are in accordance with the contract, responding to it for any lack of conformity that exists at the time of delivery of the product". The computation of the guarantee will begin on the same day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.


If any part of these conditions of services is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties undertake to renegotiate those points of the service conditions that are null and void and to incorporate them into the rest of the service conditions.


CREU BRAND, S.L. reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear presented or located on their servers. These changes must be accepted by the user each time a purchase is made through the web. Clients who are not satisfied with the modifications of the general conditions must notify them and, from the date on which the new version came into force, they must stop using the web services. In the event that some terms of the general conditions of sale are declared illegal or unenforceable by a court decision, the other provisions will remain in force.


This site is located and is operated by Spain. All matters relating to this site are governed by Spanish law and are submitted to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles on conflicts of laws being applicable. In those cases in which the client does not have the status of consumer or user, or who is domiciled outside of Spain, they will submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them. If the user decides to use or consult this site outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant laws. This contract will enter into force and take full effect from the moment the client or user accepts it. This contract, and, therefore, the general conditions that it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, filed and reproduced by the usual electronic or computer means.

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