FAQ

We ship worldwide.

Spain mainland:

• Delivery in 48-72 hours
• Price: 3,95 € | Free on orders over 50 €
• Shipping company: GLS

If you want to pick up your order at a collection point or parcel shop, you can do so once we have sent your order and the transport company has sent you the email with the tracking number. In this email, you have the option to manage the delivery and deposit it at a collection point or parcel shop.

Baleares, Ceuta, and Melilla:

• Delivery in 2-6 business days
• Price: 6,5 € | Free on orders over 120 €
• Transport company: Correos

Canary Islands:

• Delivery in 2-6 business days
• Price: 6,95 € | Free on orders over 120 €
• Transport company: Correos

Andorra:

• Delivery in 2-6 business days
• Price: 4,95 € | Free on orders over 150 €
• Transport company: Correos

For Andorra, the Canary Islands, Ceuta, and Melilla it is necessary to add the DNI/NIF in the comments part. If not, we will ask you for it in the shipping process since the transport company needs it for customs.

Portugal:

• Delivery in 48-72 hours
• Price: 6,95 € | Free on orders over 150 €
• Shipping company: GLS

If you want to pick up your order at a collection point or parcel shop, you can do so once we have sent your order and the transport company has sent you the email with the tracking number. In this email, you have the option to manage the delivery and deposit it at a collection point or parcel shop.

USA and Canada:

• Delivery in 2-4 business days
• Price: 12,95 € | Free on orders over 150 €
• Transport company: Correos

United Kingdom:
Express delivery:

• Delivery 48h-72h
• Price: 10,95 € | Free on orders over 150 €
• Shipping company: UPS

Express Shipping to Parcel Shop:

• Delivery 48h-72h
• Price: 9,95 € | Free on orders over 150 €
• Shipping company: UPS

Germany, France, Netherlands, Belgium, Switzerland, Slovakia, Luxembourg, Estonia, Romania, and Lithuania:
Express delivery:

• Delivery 48h-72h
• Price: 8,95 € | Free on orders over 150 €
• Shipping company: UPS

Express Shipping to Parcel Shop:

• Delivery 48h-72h
• Price: 7,95 € | Free on orders over 150 €
• Shipping company: UPS

Rest of Europe countries:

• Delivery in 2-6 business days
• Price: 7,95 € | Free on orders over 150 €
• Transport company: Correos

Rest of world:

• Delivery in 2-6 business days
• Price: 6,95 € | Free on orders over 150 €
• Transport company: Correos

Sometimes, shipments to countries outside the EU may carry additional fees and taxes, which in any case will be the responsibility of the customer. We promise to carry out the procedures and prepare the necessary documentation for the corresponding customs management.

All orders placed before 8:00 am will be processed and shipped the same day. In the indicated delivery period, the preparation times of the order are already stated.

No deliveries are made on Saturdays and Sundays.

During Black Friday, Christmas, Easter and sales, orders may be delayed a little longer than normal due to the high volume of work of the transport companies.

We accept modifications to the order if it has not been processed.

To do a change to your order, contact us at our email info@creushop.com and specify which products you want to change or add to the order.

However, once your order is received, you can process an exchange or return.

You can cancel your order if it has not been processed or shipped. To make a change to your order, contact us at our email info@creushop.com.

However, once your order is received, you can process an exchange or return.

Sometimes, confirmation emails end up in the spam or promotions folder. If you can't find it, email us to info@creushop.com, and we'll fix it without any problem.

Also, check the email you used to make the purchase, sometimes, with payments with Apple Pay or Google Pay, the email we have for these accounts is established (normally, it is not the one we usually use), so you will receive the confirmation email to the email assigned to your Apple/Google Pay account.

Once the order has been shipped, you will receive an email from us and another email from the carrier with the tracking link, so you can follow it.

Sometimes, the email from the carrier takes a little longer to arrive, since the transport company must manage your shipment on a computer.

Also, if you have a CREU account, you can see the tracking number in the "Order history and details" section in "my account".

If you can't find it, write to us at info@creushop.com, so we can send it to you.

Currently, we only have an online store, but if you have any questions about the jewels, you just must ask us through any contact platform, and we will provide you with everything you need: measurements, photos, videos, comparisons, etc.

To ask us any questions about the jewels, contact us here.

The packaging of your order includes a single CREU box where you will find the jewels in cotton bags and glass bottles.

If you want to receive more than one gift box, add our CREU box to your cart for only 1,95 €. In addition, you can add a note when making the payment.

Once the transport company delivers the order, you have 15 days to fall in love with the jewels. If in the end it is not like that and the product is in perfect condition, without signs of use, you can exchange or return it, except for earrings, piercings, and ear cuffs for hygiene reasons. We also do not accept exchanges or returns of personalized products. If you have any questions about how the jewel with your name will look, do not hesitate to contact us.

All changes and returns are managed from this link.

All changes and returns are managed from this link.

When changing or returning a product we offer you:

• Exchange it for another product of the same amount.
• Exchange it for another product of a higher amount and pay the difference.
• Exchange it for a lower cost product, and we will refund the difference with a voucher without an expiration date.
• Request a return and receive the full amount of the product in a voucher with no expiration date, never shipping costs.

In any of the cases, it is essential that the products subject to a return or return are in perfect condition and without obvious signs of use, otherwise, no exchange or refund can be made. It is the customer's responsibility to provide adequate packaging to ensure that the items arrive at CREU in perfect condition. We suggest using the original packaging in which you received your order. 

The cost of exchange/return is €4 for Spain, €10 for Europe and €22 for the rest of the world.

First, we apologize for the inconvenience caused. To process the incident and send you the product again, contact us within a maximum period of 48 hours after receiving the product by emailing us to info@creushop.com telling us the order number or email with which you made it and add an image with the defective product.

First, we apologize for the inconvenience caused. To process the incident, contact us within a maximum period of 48 hours after receiving the product by sending us an email to info@creushop.com telling us the order number or email with which you made it and adding an image with the wrong product.

First, we apologize for the inconvenience caused. To process the incident, contact us within a maximum period of 48 hours after receiving the product by emailing us to info@creushop.com telling us the order number or email with which you made it and specifying the product that we have not sent you.

Before leaving our office, our jewels pass a quality control, and we prepare the orders manually with great care. The client has 15 days to verify that it is in perfect condition and claim any damage.

At CREU we take great care with our designs, mostly made of fine silver, and we work with top quality materials. In addition, we offer repairs on many jewels if one has suffered a break.

We have a repair workshop for some jewelry. To process it and see if your jewel can be repaired, contact us by emailing us to info@creushop.com telling us the order number or email with which you made it and specify the product you want to repair and add an image where you can see what that we would have to repair.

To see the different materials we use for jewelry, we leave this guide to jewelry materials.

In this guide on how to take care of my jewelry, we explain the different types of care that we must consider, keeping the jewelry in perfect condition.

Knowing the ideal size is very easy, and we explain it to you in this guide on how to know my ring size.

If you have a customization proposal, contact us via info@creushop.com and we will study it. CREU has carried out previous work in the creation of its designs so that the jewel adapts to our aesthetics and is a harmonious design. We will be happy to help you with your idea.

We replenish stock weekly, so all active products on the web are available again at any time. We recommend subscribing to the jewel through our website to be the first to find out when it is available again. We will notify you via email.

We accept payment by card, PayPal, Bizum (Spain), Apple Pay or Google Pay, as they are the safest forms of payment.

Currently, we don't accept this payment method, but if you have problems making the payment, write to us at info@creushop.com to help you and offer you a solution.

If you want to receive 10% on your first order, find out about all the news and collections and be the first to discover promotions and discounts, you can subscribe to the newsletter at the bottom of the web or here.

To unsubscribe and no longer receive emails from our newsletter, you can do so by opening any email received from hello@creushop.com. Once the email is open, all you must do is go to the bottom and click where it says, “unsubscribe from this list”.

If you want to collaborate with us, write us an email with the proposal to colab@creushop.com and if it fits, we will contact you.

If you want to carry out a collaboration, we will be delighted to receive your proposal at colab@creushop.com.

In addition to your CV, we would like to know in which department you would like to work and what you can contribute to CREU. Contact us at team@creushop.com.

If you are getting married soon, we will help you choose the best gift for your guests, with a personalized card for each of them. Write to us at info@creushop.com and we will manage it.

You can add the promotional code from the cart or from the payment, where it says, "promo code".

Some promotional coupons are anchored to your account registered in CREU and will not let you use it as a guest. We recommend you log in to your CREU account, and if it still doesn't let you, write to info@creushop.com to solve it.