RETURNS AND EXCHANGES POLICY
Once the transport company delivers the order, you have 15 days to fall in love with the jewels. If in the end it is not like that and the product is in perfect condition, without signs of use, you can exchange or return it, except for earrings, piercings, and ear cuffs for hygiene reasons.
We also do not accept exchanges or returns of personalized products. If you have any questions about how the jewel with your name will look, don't hesitate to contact us.
When changing or returning a product we offer you:
- Exchange it for another product of the same amount.
- Exchange it for another product of a higher amount and pay the difference.
- Exchange it for a lower cost product, and we will refund the difference with a voucher without an expiration date.
- Request a return and receive the full amount of the product in a voucher with no expiration date, never shipping costs.
In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. CREU reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way. It is your responsibility to provide adequate packaging to make sure that the items arrive to CREU in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The cost of exchange/return is €4 for Spain, €10 for Europe and €22 for the rest of the world.